Welcome to The Pie Technologies ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our SMS notifications.

By using our services, you consent to the practices described in this Privacy Policy.

• Personal Information (e.g., name, phone number, email, and other contact details).
• Technical Data (e.g., IP address, browser type, device information).
• Communication Data (e.g., messages exchanged with us, SMS interactions, and customer service inquiries).
• Billing Information (e.g., billing name, address, and payment details processed through our secure payment provider).

• To provide and manage our services.
• To send SMS notifications for website links, meeting scheduling, and customer support.
• To process payments and manage billing for ongoing services.
• To improve user experience and personalize content.
• To comply with legal and regulatory requirements.

By providing your phone number, you agree to receive SMS messages from The Pie Technologies regarding requested information, meeting scheduling, and service updates.

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For assistance, reply HELP.

We may share data only in the following cases:

• To comply with legal requirements.
• With trusted service providers who assist in delivering our services, including payment processing (under strict confidentiality agreements).

We implement security measures to protect your information from unauthorized access, alteration, or disclosure. Payment information is handled through secure, PCI-compliant payment processors. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications by replying STOP to our SMS messages.
• Request more details on how we use your data or how your payments are processed.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.

By engaging The Pie Technologies for any service — including but not limited to web development, app development, SEO, digital marketing, or graphic design — you agree to be bound by these Terms & Conditions, alongside the Privacy Policy referenced above.

The specific scope of work, deliverables, and timeline for your project will be outlined in your individual service agreement or proposal. These Terms apply alongside that agreement; where a conflict exists, your signed agreement takes precedence.

Clients agree to provide timely feedback, content, and access (e.g., hosting, domain, or account credentials) needed to complete the project. Delays in providing this information may affect project timelines and billing cycles.

Payment Structure

• Upfront Payment: A first payment is required upfront before work on your project begins. This secures your project slot and covers the initial phase of work.
• Monthly Billing: Following the upfront payment, you will be billed on a monthly basis, with each charge occurring after the completion of that month's agreed-upon work.
• Payments are processed securely through our designated payment provider. We do not store full payment card details on our servers.
• Invoices will be issued before each monthly charge, outlining the work completed for that billing period.
• Continued access to ongoing services is contingent on payments being made on time. Late or missed payments may result in a pause of services until the account is brought current.

Refund Policy

• The initial upfront payment is non-refundable once work has commenced, as it covers project setup, planning, and the start of active work.
• Monthly payments are billed only after that month's work has been completed and delivered, and are therefore non-refundable once the corresponding work has been provided.
• If you believe a charge was made in error, or if work for a billing period was not delivered as agreed, please contact us within 7 days of the charge so we can review and resolve the matter.
• Approved refunds, where applicable, will be issued to the original payment method within a reasonable timeframe and may take additional time to reflect depending on your bank or payment provider.
• Cancellations must be communicated in writing before the start of a new billing cycle to avoid being charged for the next month.

Ownership of final deliverables transfers to the client upon payment in full, unless otherwise stated in your service agreement. The Pie Technologies retains the right to showcase completed work in its portfolio unless the client requests otherwise in writing.

The Pie Technologies is not liable for indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of revenue, data, or business opportunities, to the extent permitted by applicable law.

Either party may terminate ongoing services with written notice before the start of the next billing cycle. Work completed up to the date of termination will be billed according to the Payment Policy above.

These Terms are governed by the laws of the jurisdiction in which The Pie Technologies operates, without regard to conflict-of-law principles.

We may update these Terms & Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.